Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it.
Getting Ready
Before you start, ensure you have the following ready:
- A stable internet connection and a modern browser or the progressive web app (PWA) — no app store download required.
- Valid government-issued ID (passport, driver’s license) for KYC verification.
- A supported payment method (credit/debit card, e-wallet, or cryptocurrency).
- Your email address and mobile phone number for account registration and two-factor authentication (2FA).
- A clear understanding of the platform’s terms, especially wagering requirements and withdrawal limits.
Watch our video walkthrough for a quick overview:
Creating Your Account
- Visit the official website using the link Mystake — you will land on the homepage.
- Click the ‘Sign Up’ or ‘Register’ button, usually at the top right corner.
- Fill out the registration form: provide your email, create a secure password, select your currency, and enter personal details (name, date of birth, address).
- Agree to the terms and conditions, then submit the form.
- Check your email inbox for a verification message; click the link to activate your account.
- Log in using your credentials — the Mystake login process is straightforward. If you forget your password, use the ‘Forgot Password’ link on the login page.
Wagering Calculation
Understanding wagering requirements is crucial to withdrawing bonus winnings. Here’s a detailed example with real numbers.
Example: You deposit $100 and receive a 100% match bonus of $100. The bonus comes with a 30x wagering requirement on the bonus amount. That means you need to wager $100 × 30 = $3,000 before any withdrawal of bonus-related winnings.
However, not all games contribute equally. Slots typically count 100% toward wagering, while table games like blackjack may count only 10%. Let’s calculate:
- If you play only slots: Total needed wagers = $3,000. Every $1 bet on slots counts $1. So you must place $3,000 in slot bets.
- If you play only blackjack (10% contribution): Total needed wagers = $3,000 / 0.10 = $30,000. That is ten times higher.
Formula:
Effective Wagering = (Bonus × Wagering Multiplier) / Game Contribution %
For example, with a 20% contribution: $3,000 / 0.20 = $15,000. Always check the game contribution table in the terms to avoid surprises.
Important: Some games may be excluded from wagering entirely. Always read the full bonus terms.
Safety & Licensing
The platform operates under a Curacao eGaming license, which ensures basic player protections and fair gaming audits. However, unlike EU-regulated licenses (e.g., Malta, UK), winnings from Curacao-licensed casinos may be subject to local income tax depending on your jurisdiction. Consult a tax advisor to understand your obligations. The site uses SSL encryption to protect your data, and two-factor authentication (2FA) is available for an extra layer of security.
Payment Methods
Deposits and withdrawals are supported via multiple methods. Below is a summary of popular options:
| Method | Min Deposit | Max Withdrawal | Processing Time | Fee |
|---|---|---|---|---|
| Visa/Mastercard | $10 | $5,000 per transaction | 1–3 business days | None (by casino) |
| Bitcoin | $20 | $10,000 per week | Up to 24 hours | None (network fee applies) |
| Ethereum | $20 | $10,000 per week | Up to 2 hours | None (network fee applies) |
| Skrill | $10 | $5,000 per month | Instant to 24 hours | None |
| Neteller | $10 | $5,000 per month | Instant to 24 hours | None |
Note: Withdrawal limits may vary based on your account status (e.g., VIP tier). Always complete KYC before requesting a withdrawal.
Common Problems & Fixes
- Problem: Unable to log in – «Invalid credentials».
Fix: Check your email/password. Use the ‘Forgot Password’ link. If still stuck, clear browser cache or try a different browser. - Problem: Withdrawal pending for more than 48 hours.
Fix: Ensure your account is fully verified. Contact support via live chat, providing your account ID and withdrawal reference. - Problem: Bonus not credited after deposit.
Fix: Check if you activated the bonus code during deposit. If not, contact support to manually add the bonus (within 24 hours). - Problem: Game fails to load or shows errors.
Fix: Update your browser or enable JavaScript. The platform is mobile-optimized, so try the PWA (add it to your home screen). - Problem: KYC documents rejected.
Fix: Ensure documents are clear, legible, and not expired. Use a scanned copy or a well-lit photo. Resubmit with correct file format (JPEG, PNG, PDF).
Players Ask
How long do withdrawals usually take?
Withdrawal times depend on the method: e-wallets are often instant to 24 hours, cards take 1–3 business days, and cryptocurrencies can take up to 24 hours. VIP players may enjoy faster processing.
What documents are needed for KYC verification?
You typically need a government-issued ID (passport or driver’s license), a proof of address (utility bill not older than 3 months), and sometimes a photo of your payment method.
Can I play on my mobile phone without downloading an app?
Yes, the platform works through a progressive web app (PWA) that you can launch from your browser. No app store download is required; simply access via mobile browser and add to home screen.
Is the platform licensed and regulated?
Yes, it holds a Curacao eGaming license. This ensures fair play and secure transactions, though winnings may be taxable in some countries.
What is the minimum deposit amount?
The minimum deposit is $10 for most payment methods, except cryptocurrencies which require at least $20 due to network fees.
How do I change my account password?
Go to your account settings, select ‘Security’ or ‘Password’, enter your current password and the new one, then confirm. A confirmation email will be sent.
Are there any fees for withdrawals?
No, the casino does not charge withdrawal fees. However, cryptocurrency networks may apply network fees that vary by blockchain congestion.
Can I set deposit limits?
Yes, responsible gambling tools are available. You can set daily, weekly, or monthly deposit limits in the account settings under ‘Responsible Gaming’.
What happens if I forget my login details?
Use the ‘Forgot Password’ option on the login page. You will receive a password reset link via email. For username recovery, contact customer support.
Insider Advice
The platform offers a multi-tier VIP program that rewards loyal players. Points are earned based on real-money wagering: typically 1 point per $10 wagered on slots, and lower rates for table games. As you climb tiers (e.g., Bronze, Silver, Gold, Platinum, Diamond), benefits increase. These include faster withdrawals, higher withdrawal limits, dedicated account managers, personalized bonuses, cashback on losses, and exclusive event invitations. To maximize rewards, focus on high-contribution games (slots) and communicate with your VIP manager for tailored offers. Remember to always play within your budget – the VIP program is a perk, not a goal.
By following this guide, you will navigate the platform confidently from registration to first withdrawal. Keep this reference handy for any questions that arise.